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| - If I could give this place no stars I would. Here is the story of my awful experience.
I work near by this Corleone's and it's convenient to have a place that delivers since leaving for meals isn't always an option. We have ordered from Corleone's before and even though the price is WAY to steep for what you're getting we make the exception from time to time. Well this time I wish we would have just ordered a friggen pizza from up the street. I placed an order for delivery at 5:30pm. My place of business is about 15 minutes away, I was told when placing the order that it would take 45min to and hour, I figured "eh they're busy so it'll take a little longer" and brushed it off. After 1.5 hours passed I called back and spoke to the young lady who answered the phone. She let me know that the driver had just left and would be arriving any minute. A little peeved about the delay but still I understand what it's like to get busy and fall behind so I let that go. After ANOTHER 30 minutes pass we make another call and we are given nothing but excuses, that the delivery driver has been having car trouble etc. When asked to speak with the manager on shift I was placed on hold for 10 minutes. Now with all the time I wasted screwing around I could have had dinner from somewhere else by now and be done with it, but my card had already been charged according to the young lady on the phone. After being on hold for 10 minutes I hung up and called back. I shared a few words with the staff there about the incredibly long wait for my food and knowing that it has now been in a car for delivery for AT LEAST 45 minutes I asked for a refund of my money, the young lady complied with a refund and to bring fresh food for the inconvenience. Moments later a delivery driver shows up with a pizza in hand and announces that he was lost for 30 minutes, and instead of calling just continued to drive around. Now, I didn't order a pizza only sandwiches were ordered. So he showed up TWO HOURS LATER WITH THE WRONG ORDER!I let him know that we had new food being prepared at that time. He replied with an attitude that he had to go back to the restaurant to get our meal, and it was his fault in the first place! At this point a coworker called into Corleones to even confirm any of our order information. The person on the phone began to argue with her, and told her that our meal couldn't be prepared because the kitchen was closed!!
Needless to say this was BY FAR the worst customer service/dining experience I have ever had. I will NEVER be eating here again, and I will be disputing any charges made to my credit card through my bank. How this establishment is still in business with a work ethic such as this is beyond me. Save yourself the trouble, if you want any food in this genre just order Streets of New York.
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