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  • A Bloom with NO FLOWERS! On Valentine's Day it's a day that you try to celebrate your appreciation of your significant other. It's NOT a day you should be making apologies to them. I ordered a dozen roses with a teddy bear a week ahead of the date, valued at $70 + $14.99 shipping cost. It did not arrive on the 14th, a message was left in the evening of that day. I gave them the benefit of the doubt that they wanted my business. Next day the 15th no deliveries or replies to my call. The 16th on my weekend I call, an excuse that it was delivered by leaving it unsafely at the front door on the 14th. I demanded a refund and was given it at least, I hope. NO APOLOGIES were issued or any amends to the distress they caused at anytime during the call. So what's wrong with this situation you may ask? Failure to provide goods and services, the very goal of a business. (1) NO TRACKING, if it is delivered or not, a consumer may never find out if it arrived. I found out the worst possible way. Call from the significant other that they received nothing on V-day. DREADFUL! (2) NO RETURN CALLS from the client. I call because I need to know if the good and service are on the way or else I can make alternative arrangements. Makes your client completely HELPLESS! (3) BLAME THE CLIENT, starting your conversation by saying the flowers were delivered is a bad idea. Obviously, if they were delivered why would I be calling and why did you NOT RETURNED the previous calls. (4) NOT FOLLOWING STORE POLICIES, "If the recipient is not available at the delivery address specified, we will typically leave the order with a neighbor or in a safe place at the delivery address." Her door is less than a meter from the sidewalk and no phone call was ever made to the recipient. Toss the flowers and go. UNSAFE DELIVERY if they EVER delivered in the first place! Based off my experiences, I would NOT RECOMMEND this business for anyone. A HIT-OR-MISS model in getting your goods and services to your clients is bad business idea especially when you charge a $15 premium. NOT returning a call is also totally unacceptable. I'm not particularly an angry person usually but delivering flowers is a timely business, they need to be delivered on time and safely. I spent a great deal of time on the review but basic customer services is of utmost importance and they were not followed. Instead of self-promotion on Twitter and Facebook make sure your goods and service are delivered. The only bright side of the story, my significant other somewhat understood and I'm lucky for that. So now I have 365 days to make amends for this company blunder. Don't Risk Your Time and Money! PS. Took 2 Months to get back my money.
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