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  • Came here against my better judgement nothing wrong with the place just always prefer to go to the dealer for oil changes and services. Unfortunately , the fact that it's over 100 degrees out here driving across town didn't seem to appealing so my boyfriend suggested I come here. I needed to get my car checked out and cleaned before heading Out to San Diego this week. The free wash with the oil change I thought I'd save me a little money. Definitely not the case. Apparently some of the services I requested were unable to get done because it's dealer only and the fact that I have a leak in the coolant really put a damper on the day. None of which is there fault, but I work in the automotive industry in auto glass and from experience I know which vehicles require dealer only items and services. So the experience of the techs is not really and they are young. So next I drop my car off to get washed, I wait a while get to my car. And low and behold there's still a whole bunch of mess on the driver door and the front. I'm really trying not to freak out and be nice. So I point at the spots Richard helps me out super thoughtful and empathetic he Is the reason why they are getting 3 stars. Mind you Richards's manager was standing near by hears my complaints and just ignores it. Why not offer to run it through again? Why not come and see why your customer is not happy? As a manager I make it a point to reach out to my customers if they are unhappy it's business 101. The kid looked young, again no regard for the issue just shrugs it off. Still had bird poop on my car like come on??????? Anywho thinking about it makes me upset don't get your car washed here if your looking for a detailed job, if ya a quick fix and you want to cut corners like I did! Come here and you won't be satisfied I feel like I got got!!! Again Richard was AWESOME and his customer service was comforting give him a promotion he will make sure your customers are happy!
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