| rev:text
| - We were here with a group of 4 adults and 2 kids. The service was super slow but the food was good. Servers were friendly, but can't get past the fact how long we had to wait. We waited about 1/2 hour for a glass of water. And after we ordered our desserts (pre-made cake slices). It took them over 20 minutes to bring us our desserts.
Service was poor in the sense that we had to wait and misleading information & menu. We had ordered ice cream waffles and banana split with a banana strawberry smoothie. After we got the smoothie, everyone else got their desserts (pre-sliced cakes) the banana split and ice cream waffle was no where to be found. Asked the server and the server advised that they ran out of bananas, and their waffle machine isn't working. That's when I told them my order for main course was the Atlantic Waffle, so if the waffle machine is not working, then they should let me know in advance to pick another main.
After 1/2 hour later, the server came back with a banana split (I guess they went to the store to get some) and ice cream waffle... but the banana split had no whip cream on it (menu states that there's whip cream). The ice cream waffle had no ice cream... so both had to be sent back to have them properly added. That's when they told us that they realized the waffle machine wasn't plugged in properly....
Description on the mocha states that it's artisan coffee with art work, but it was just coco powder sprinkled on top of my mocha. No art work to be found here. Another group of 5 showed up after us and sat across the room from us. As soon as they arrived, the server had told them they are busy so it will be a bit of a wait. They sat down and waited to be served. After 1/2 hour of wait, no server came up to get their orders and they didn't even get a glass of water. So they got up and left.
Despite the LONG wait for the food and the numerous incorrect orders, the food was delicious. We arrived at 8pm for a quick dinner (main & desserts), and we ended up staying there until 11pm... not that we wanted to, but we had to since they took forever.
None the less, when we were all done. The cashier (which I think is the owner) asked for our opinion. We gave her our opinion more as recommendations on how they can improve, but she turned to the server and asked her to jot it down. There was some attitude there and we felt like the server was being blamed. However, that's not the case as the server did try her best to serve everyone (both up and downstairs plus the cake stand). They should hire more staff for both on the floor and in the kitchen to make it more efficient.
Although the food was good, the experience was a complete turn off for me. We will not be returning again.
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