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| - We tried this place because we loved The Spicery down the street but we will never go back to Kimberly Anns's. First, after being seated there was salad strung across the floor and I almost slipped on it so I asked the waitress to clean it and she said "I will" not very nicely like I offended her. Guess what she never cleaned it at all.
There were 3 tables which included us being served therefore not busy at all, she did not tell us that there were loose leaf in the pot so we had a bunch of tea leaves in our cups. I heard her tell another table after the fact not to do that and that we need to let it set for another 3-5 min, as I thought that had already been done, so we drank water basically. Again we only heard it from another table and had to figure everything out on our own and too late all while sitting directly next to a bunch of salad on the floor I already slipped in once. It was so hot inside that I wanted to leave before anything came out but we stayed because we felt it was rude since they had to prepare it ahead of time. I had a groupon that was not expired but they had trouble honoring it because of groupon (not their fault), though they they assured me on the phone they would match the price I paid on groupon so I had a print out of it, the exp date ect. I gave it to them ahead of time. If there was any discrepency they should have told me before we were served anything. She came out afterwards and informed me that my bill was not going to be matched to what I had on my slip but the regular discounted price plus a gratuity of 12.50, which I said was hogwash considering we had no service. The entire time I kept looking for her because we needed honey or the salad still cleaned up, we needed more water because it was scorching in there and that was all that was keeping me from passing out and still, she never showed up. Are you serious? They lied to me over the phone, they gave terrible service and I have not even started on the food. The Davenshire cream in which is delicious everywhere else for this place was cream cheese frosting, quite literally. I did not want to be confrontational so I just wanted to pay the rediculoius amount for food I didn't even eat because it was terrible. Again missing, I had to get up and go in the back and find her to ask her to run my card so we can get out. She did but then confronted me. My mother says she was wathcing me from the corner like omg becuase I was backing up toward the door as she kept approaching me. I just kept saying i just want to go, we had bad service and its ridiculous to still come at me and she then proceeded to excuse the actions of everyone. They are short staffed, one girl was out sick, ect. I said Im sorry for your circumstances but excusing the actions and then over charging me was not the way to go. Please go elswhere as the terrible service and bad food is inexcusable. Plus while drinking hot tea in arizona you do not want to be in an extremely hot room.
Side note: I hate leaving circumstances left in a bad way and I am the first to understand that bad days happen and people should absolutely have a second chance as I want all my clients happy and everyone who knows me, knows I go above and beyond for my clients. I called her to apologize as to how we left it even though I felt attacked and we were informed all we wanted was something for free. (Um no, other wise I would not have paid my bill at all so I really hate that I was accused of that). She excused every single complaint, things like her waitress has a tumor and just got out of the hospital where is my heart? Um Im not heartless I personally would not have my staff work under such conditions and I would be gofunding that girls recovery. IDK but literallty the worst place I have ever been. Kimberly if your reading this You know my phone my number and you absolutely can make it up to me but I require no more excuses this time.
I have pictures of the salad on the floor but cannot figure out how to post a picture with this review.
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