I thought this restaurant would have been amazing since it was extremely busy at lunch time. Tokyo sushi is separated into two sections; one obviously getting better service. Unfortunately for me, the other two people and I were seated in the section farther away from the kitchen.
When I say the service was bad, it was bad in a way you wanted to punch every employee. Like other AYCE sushi buffets, the orders were written on a small piece of paper. However, we did not receive the first order before reminding our servers that it has been 40 minutes and we did not receive our food. After reminding them, our dishes were served promptly and all at the same time. This makes me think that they forgot about us.
Secondly, an unfamiliar looking dish came to our table. It was decided that we did not order this, so we sent it back. After pondering for a few minutes, we figured out it must have been the house roll (my bad!!) so we asked for it again. It irked me a little bit that they brought me back the same dish that they served me with because this makes me feel like they might have kept it for other customers who order the same thing, which is unfair to people if they anticipate fresh sushi.
Despite the somewhat nice ambience and good food, the service was just too bad for me to come back :(