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| - First, let it be known that this is my first yelp post -- written solely to help others avoid this tour company.
Short and sweet version: AVOID if you want to really enjoy the Grand Canyon (if you like long bus rides with subpar service and gimmicks galore, this tour is for you).
Details:
My family and I used this tour company (booked via papillon tours) to visit the south rim of the Grand Canyon on July 8, 2015. There multiple reasons that I believe this tour deserves a single star, but here are a few of the highlights:
First and foremost, the major issue with this company is the lack of transparency and constant sales pitches.
- we were told that we would be picked up at 6:05am and be heading out on time and to not be late, however the bus was 30 minutes late to the Bellagio and the driver informed us that we needed to go back to headquarters to change buses (this was never disclosed beforehand). Once arriving at headquarters (20 minutes later) they funneled hundreds of us from several busses into a holding room like cattle, where they informed us that we needed to be "checked in" but first had to listen to a 15 min sales pitch encouraging us all to add on jeep or helicopter tour options. Finally at 7:45 we left the Greyline bus depot.
- constant long lines at each stop - from the very start
- once on the bus, we were met with the drivers snarky sense of humor and unprofessional attitude
- the driver put on several out dated DVDs to give us information as we drove around, all of which skipped and would stop playing making the viewing experience impossible... Turns out the DVDs were very scratched and old - I would know since I was asked by the driver to reload and remove the DVDs when they got stuck.
- our bus was dated and didn't even have cup holders (and no wifi)
- lunch vouchers allowed for cafeteria food that was fairly edible, but not without a 30 minute line before eating.
Overall: 17 hour day with only 2 hours allowed for time to see/ hike the south rim. The representative on the phone told us that this would be a rolling bus tour and allotted 3 hours of walking/hiking time at the Grand Canyon, which our bus driver later confirmed was actually only two hours and that they consider the hour lunch break before entering the national park as a part of being "at the canyon" and to "call the office if we have a problem."
The south rim was magnificent and was truly breath taking, we just wish we had more time to experience it and weren't misled by Greyline tours. I highly suggest visiting the south rim, just with another company.
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