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  • Terrible experience. We had a reservation and were barely greeted. Sat down and our waiter seemed completely out of it - tried to take our menus before we had actually ordered. My husband mentioned it was my birthday and he didn't say anything. We got the app platter for 2 and it was below average, besides the crab puffs which were pretty good. The table next to us finished their meals, paid, and left. We finished our wine. Another table came, ordered, and got their food. The waiter said "it looks like we put in your ticket a little late, probably my fault, it will be out in a minute". We said okay. The table next to us ate their entire meals, and our waiter was literally hiding in the kitchen to avoid telling us what was happening. Another waitress told the table next to us they had the same waiter and then took their orders saying he was "held up in the kitchen", pretty sure again avoiding us. We asked her for a status update and said "did our waiter say our food wasn't put in?" And she went on to explain how it was the salad person who messed up. We didn't really care who messed up, we just wanted someone to take some ownership and tell us when our food would be received. Meanwhile our waters were empty. We finally got our food and again, below average, especially for the cost. We talked to the manager. They offered us a free dessert - honestly what most places would just give me for it being my birthday. Finally, she offered to take off our wine from our bill. Food quality, cost, but most importantly service was terrible. Many better places you can go in Madison to spend the same or less for better food and much better service. They must get a good Middleton following or I have no idea how they stay in business.
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