Everyone with whom I spoke at City Center were friendly and helpful, especially Julie. I was impressed that she called me back when she said she would, instead of asking me to call back because she was with a customer.
I was able to move my stuff in much later in the day, despite their normal closing time of 2 PM on Sun., which was really helpful. I was left a detailed, clear note with instructions and the location things like the restroom/carts/elevator, as well as a lock and a lease to sign and leave under the door.
This was my first storage experience, and it was quite positive, despite having my U-Haul reservation from City Center changed to another location.