I love love love Smashburger!! The accomodating staff bumps them up from a four-star to a five-star. The food is delicious, but the staff really seems to have the guest in mind. When they make mistakes (which they will because they are human...), they do everything they can to accomodate. We ordered several items for there and some to go and there wasn't even a hiccup, but i've seen both management and staff go out of their way to save dissatisfied guests.