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  • We were clients at Wilkins for over a year and a half. We got along well with the caretakers, the front desk, and always paid on time. We had an incredibly negative experience with the Wilkins Administrative staff (Barbara and Sharon). Last month we got a call on a Friday from Sharon Wilkins stating that our 18 month old daughter got an "ouch report" and that she was being dropped from the program that day. Just two weeks prior to this incident, we moved our child from full time to part time and got the following statement from Barbara in an email. The email stated, "it has been difficult for us with our smaller rooms accommodating the part-time schedules. We lose money on the "off" days. As a small business, we have to do what makes sense". We were not happy about this profit themed email as parents who experience a lot of financial strain paying for daycare. This was a very transparent financial move. We had not been told in 4 months of any serious behavioral issues that Sharon was claiming our daughter was exhibiting. Four months prior she had scratched a child when she was 14 months old, but this is normal toddler behavior. If Sharon really did drop our daughter with no warning or written notice she violated her own policy and left us in a horrible position. The policy reads "if continuous discipline problems do arise, parents, teachers, and the director will work together on a positive program for the ultimate benefit of the child." We were not give this luxury, we were caught totally off guard. There was no notification to us of any continuous behavioral problems. It is the Directors responsibility to notify parents of issues and this was not done; a huge lack of communication. Ask yourself would you want to be treated this way? This put me on thin ice with my work, as I suddenly had to take a week off to find a new daycare. This must be the Wilkins Way.
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