Seven months ago my life was blessed with a newly adopted German Shepard puppy. PetSmart on Northern was there the first night we adopted him and realized he needed bedding, food, and dishes as well as being there when we needed professional puppy obedience classes. While most might say that big box commercialized stores cannot compare positively to the smaller non-chain shops, I have to disagree. My experience with this particular PetSmart was more than amazing. The pet trainer Ashley was very kind and informative throughout the training classes. My puppy was very timid and non-accepting to strangers but within 5 minutes of meeting Ashley, he was taught how to sit as well as allowing her to pet him. Halfway through our 6 week program, my girlfriend and I had work schedule changes and were unable to complete the classes but Ashley was more than accommodating to that matter, allowing us to switch to a different time schedule even though they were a couple class sessions behind allowing us to have refresher courses. When a local boutique pet store where we purchased our puppy food from stopped carrying the brand of dry food we used and inadvertently recommended us a new brand that our puppy was allergic to, PetSmart gave us the solution to the problem without us needing to waste the other one.
Overall, the staff here is nice, the store is clean and the free nail trims and pet toys we received from the classes almost knocks out the price we paid for the training class.