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  • the service advisor and experience was nothing but bull. Took my Mazda 3 in for recall work- I was told in order to have my dash replaced my windshield had to be replaced (it needed replaced due to some cracks anyways) they stressed the fact they would not do it until it was done. They did the dash replacement before my windshield was replaced!!! There for I did not need this replaced in order for the work to be completed. Had I waited I could have used a different company for my glass replacement. I had already selected one which had a good deal a quality parts. They had me use a company they strictly work with so it would be done quickly and then they could complete the dash replacement. Which again did not actually need to be done to complete the work.... They did an inspection over the rest of my car and let me know I needed my rear breaks completely replaced (pads and rotors) as well as my motor mount and quoted this work at over $850. I said I was going to get some pricing and second opinions. Finally picked my car up (dropped off Tuesday picked up Thursday), they didn't wash it, they didn't clean the dash they replaced there was dirt all over it. They offered for me to bring my car back to have it cleaned for free when I was waiting for my keys. I fail to see why I should have to leave and come back when it could have been done in the time they had my car/ waited for my keys. When I checked their findings sheet it did not match what I was told over the phone by the service advisor. They marked my tire treads as low and needing to replace my tires. They never mentioned this to me on the phone or in person. My tag light was loose but didn't tighten it or mention this. Never mentioned my motor mount on the findings report either. Took my car to have the breaks checked elsewhere they suggested I change one back rotor but didn't think I had to just yet if I wanted to wait.They said to change the pads on the back since they were getting low. Quoted far less. Overall experience was a "lot of bull". I would not recommend using this shop for anything other than recall work.
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