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| - I've been shopping here for the past 4+ years and I've always known they had their issues, but I just always gave them the benefit of the doubt. I always found it fun to shop here, but lately, an incident is leaving a very sour taste in my mouth. I'm never going to shop here again. I placed an order online to pick up in-store the next day. According to the website, there were 2 in stock. The Tuesday of the following week was my friend's birthday and I found something that I thought would be perfect for her. That night, my order was CANCELLED without any indication as to why. I only received an email saying it was cancelled. I called them and asked them about it. They said they couldn't find it. They claimed the website was wrong and that they didn't actually have it in stock. REALLY? Whatever. They said they would restock on Monday and to pick it up on Tuesday instead. I just placed an online order and had it delivered, but that was turning out just as bad because it wouldn't deliver until Thursday. WHATEVER. I told my friend it would be two days late. THEN, I find that the stock on the website for the store changed from 2 to 1. SOMEONE WAS ABLE TO PURCHASE IT. HUH??? DID THE EMPLOYEES EVEN ACTUALLY LOOK FOR IT? My online order finally shipped yesterday, but it wouldn't arrive until Monday, so I called them today (my friend's birthday is today) to see if I could pick up the remaining one or if they had managed to restock the items. (I was planning on returning the online ones at this point because they lied about when it would be delivered, not my fault). The store told me there were no updates and I should check in again next Monday. WHY DIDN'T THEY MAKE SURE TO RESTOCK THEM IF THEY KNEW I WAS WAITING ON THEM? They just washed their hands clean of the problem and stopped caring. No, they never cared. Otherwise, they would have reached out from the beginning. They don't care about the customers at all.
I give up. This store is full of incompetence and disorganization and apathy. I've been shopping there for more than 4 years, but they've completely destroyed my faith and trust in them. I'm never going back.
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