when i had troubles with my car, cna walked me thru the entire process. i called a few times, and everytime they were very knowledgeable and helpful. the repairs took a little while, but i had very nice loaner cars the entire time and i felt very well taken care of. the end reault was great, no hassle. i was really stressed at first, but they took care of everything alongside with @audinorthscottsdale. great team! next car i buy i will definitely get the cna warranty!