| rev:text
| - I love Chipotle, but this location is *PAINFULLY* slow and frustrating, I've never been to this one when there was not an incredibly slow moving line. Today, I decided to order online and just pick it up ... what a mistake. First,, it was not ready at our scheduled pick up time, the cashier lost our order, when they found it and sent the order form down to the end of the line, they neglected to mention to the first guy on the line that they screwed up and we were waiting, so he made a few more orders in the line before starting ours. After he finally started making our order he messed up (put rice on one of our salads that we marked as no rice). Through all of that there was never an apology, the cashiers were actually giving us and many of the other customers attitude, over all it was a crappy experience.
I totally understand that things can go wrong and stuff happens, at that point it is about recovery, this place has always been frustrating and I took that as a known issue tonight. Their horrible recovery is making me write this place off.
I'm done with this Chipoltle location, for me, it is worth the extra few minutes to get to Harvard, Legacy, Twinsburg or Hudson ... I've had enough.
|