I am a tough customer, and I really appreciated this company's follow-thru. Must admit, after reading some of these reviews I was EXTREMELY skeptical, and a few of our initial interactions were slightly less than desirable (see the first sentence, Im sure that was a part of it). But these guys were great.
I called my home warranty company one week ago and they assigned my claim to PLO. I got a call from PLO within 20 minutes to schedule an appointment - scheduled for 2 days later. They came out 2 days later without an "on the way" call which became a bit of a problem, however, they were easy to reschedule with, AND didnt charge a second fee.
When Joe arrived, he took the motor apart and told me that it would need to go to the motor shop for further inspection. I should expect an update in 2 days... Well, 2 days later (today!), Joe showed up with a new motor and got our pool back up and running!