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  • I called on Friday about the new Arcadia location and spoke with the front desk who told me they didn't have any classes at that location on Friday. She informed me about the rest of the schedule and that they had an open gym there on Sundays from 11 to 12. So I planned my Sunday around taking my daughter there, only to get there and it's closed. So I call again and the front desk (it must automatically transfer to the other location) is confused why no one is there, ensuring me someone should be there. She takes my number and says she will call the director and get right back to me. A few minutes later, someone (the director maybe) calls me back and says that place isn't open today. They in fact don't even have any open gym days. It's now 11:15 and she tells me I can come up to the main location and pay for open gym there until noon. Ummm my timing might be off, but driving to there other location at this point would give me about 10 minutes of gym time for my daughter. And when I mention this to the women she gets pretty rude. I get it. Your staff screwed up, but at least be apologetic. Not once did she say sorry for the mix up or take any blame. Considering I was about to drop like $100 on toddler classes a month here, I'm glad I found out how this place treats people first. I'll spend my money elsewhere.
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