Not really anything new to add here. Same crappy customer service as everyone else. I tried to change my service and waited 6 days for a technician to show up. I talked to customer service 14 different times trying to find out where the tech was and was promised he would show up in a four hour window each time. I was promised $20 three different times and $35 one time for the inconvenience, and of course never saw any of it.
My one recommendation if you make the mistake of trying to get this pathetic excuse to give you internet service is GET CONFIRMATION NUMBERS FOR WHEN THEY PROMISE TO GIVE YOU CUSTOMER SATISFACTION CREDIT. Good luck.