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| - Went in on a Saturday. Nice selection. Immediately I was pounced on by a guy who said, "We'll help you with any guitar you want to try out. We'll get them down off the wall for you."
Seemed like a gesture of good customer service on the surface, but something seemed a bit odd, as it was less friendly and more an implied command of what they will tolerate with shop visitors.
I am a lefty strummer, but gladly, I found a much better than average selection of both electric and acoustic guitars.
In the acoustic room, a younger guy was very helpful and pleasant enough but he had little knowledge of models' specs as I asked about whether backs and sides were solid or laminates and he couldn't answer those questions. He also seemed to not have much awareness of distinctions between 12 and 14 fret guitars.
But he was helpful and got a ladder and went up and down with a few guitars for me. Tuned each one before handing it to me. Nice Eastman dread, nice Alvarez parlor there....
I was there with my late brother's old friend who mentioned he had a '66 Fender Mustang, so I asked the guy behind the counter near the door what the guitar might be worth.
"Our boss charges $20 (might have been more, I forget, but the amount was not relevant at all, really...) for appraisals."
I wasn't looking for an appraisal, just a ballpark figure. I know I could look up something online or on eBay, but was 'just wondering'.
I said I thought there might be a book around with some guitar values listed. The guy replied, "There's about ten books around with values listed."
It was then when I detected the subtle contempt he had for this customer. I could elaborate, but simply put, he had summed up my purpose in coming into the shop and he was not nice, not helpful, and missed a whole lot of civil and social processing skills that someone in sales would benefit from.
I will never return to this store, nor will I recommend anyone go there. Too bad because lefty offerings there were much better than the typical guitar shop that has, maybe, one dusty entry level Fender dread, and/or one dusty Fender MIM or Squire Strat hanging with rotten strings.
No, the guy in essence told me, indirectly, as I came in that i was not to touch anything without permission, and, I repeat, wouldn't consider my curiosity about the value of a guitar without barking out that I'd have to pay first. He was not nice. Enough with that organization, IMHO.
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