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  • Usually Panera is a great place to get decent, quick food. Most of the time I am happy with my orders, although I always feel like it is overpriced for the portions you get (but I feel that way with every Panera). Today I ordered a potato soup bread bowl, and the modern caprese sandwich. The employees did not mention they were out of potato soup, and subbed it for clam chowder instead and did not tell us. My modern caprese, which I made a few modifications to (no cheese, add avocado) came with no white bean puree - the one thing I was most excited about (not an add on - it was already part of the sandwich). I called to explain the issue and the manager Paul was very apologetic and offered free pastries and free delivery for the trouble. While I am very appreciative of his efforts, the new sandwich did not come with the modifications. I know this seems minuscule and nit-picky, but after getting the order wrong the first time, I would've hope the employees would take the extra time to ensure the original order did not contain any modifications. This won't stop me from eating there - but maybe less often and now I'll be sure to double/triple check my food to ensure it is correct and I would advise everyone else to do the same.
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