This is the closest location to me that's an actual bank, not just a free-standing ATM. I haven't had an issue with this particular branch since I started to use it three years ago. I've been inside several times and frequently use the drive-up ATM.
I had an issue recently where I had to go inside to speak to a person, I showed up about 10 minutes before they closed and was immediately seen by a teller, then a banker. My issue was handled in a very professional and friendly manner. I even ended up having to stay way past the closing time and there was not one complaint by the workers nor any frequent time checking while it was handled. It was impressive.