For people buying - this is a decent place. Although a hot or miss, depending on what is in stock and what you are looking for.
For people wanting to sell - almost no customer service.
1st attempt to sell - sorry we don't take clothes in on Sunday, but any weekday we can take items
2nd attempt to sell - Oh sorry we don't take items after 4 pm. It has to be before 4. Of course I did not go on a Sunday!
3rd attempt - Went in at 1 pm, on a Thursday (not a Sunday), well before closing. Oh sorry we are done taking clothes for the day, you should come in early. First thing in the morning would be good.
So the bizarre part is that these 3 attempts to sell happened in a 10 day span. Perhaps the person who sent me back the first time could have given me all the information on buying items, and said it RIGHT. It would have saved me 3 trips. I'm close to moving and don't have patience for this kind of nonsense and attitude. You really need to get your customer service skills back on track; you have some good selection - if you do change store policies, it would be good if you can update your website, and keep them somewhat consistent. Store policies should not change so much in a 10 day span!!!!!!!