When I was child growing up in Phoenix, the smells from the Chick-Fil-A enticed me. Now, that I'm raising a daughter in Phoenix, the Chick-Fil-A (mainly the play area) entices my daughter.
Food is great (for a fast food place). Get the Chick-Fil-A app and you'll get free food rained on you like a Phoenix monsoon. In addition, they sometimes offer free breakfast on Tuesdays.
I don't understand why people complain about the service. They've been great to me. What did you do? Punch a cow in the face? If you got to complain, complain about their parking lot which only allows you to enter on 44th St. And someone designed the drive thru line so that it blocks the exit and some parked cars.
This Chik Fil-A offers lots of events like all you can eat nugget nights, Mrs Claus and child friendly crafts. Pay attention to the signs. I befriended a lot of parents of toddlers here looking for an indoor play space at night or just outside of the Phoenix sun.