They get 1 star for friendly. The place had 1 person working and she wore 1 glove to do a micro- dermabraision on me. She didn't even wash her hands between clients. She didnt even make sure my face was clear of anything. She just began the treatment. I honestly think she is just the damn secretary. She took a part that was dirty and put it inside of alcohol in a jar to clean it (between clients). I feel it needed more sanitizing attention. After she scraped my face up she sent me home. I was like hey can i get some sunscreen? My skin went through a rough time after this i broke out severely from the bacteria. Such a disappointing experience especially since i got this through a Groupon. They gave me the run around for months before i could even get in. I have two more visits available and i will never go back, nor would i send anyone i know there. If you care about your skin as much as i do then go elsewhere. The office looks clean. **** Poor hygiene, friendly woman though.