Not bad, I stopped in for a piercing. Asked me about 2 questions throughout the whole process: What color? Where? and then the whole experience was over. I was in there for about 10 minutes total and 9 minutes and 30 seconds of that was spent doing paper work and waiting to get called back. The piercing was painless and sanitary so that gets 3 stars for me. Minus a star because I can't speak for the tattoos and minus a star because I didn't really have much of an experience. Not an overly friendly place, but just friendly enough to keep you from taking your business elsewhere. I couldn't even tell you the guys name who pierced me because he said so little, but thanks, man!