My husband and I moved to Henderson for a new job from Southern California where we owned our own home. I was not very excited about renting, but was pleasantly suprised by Invitation Homes.
Before we owned, we had rented in the Los Angeles area, mostly from smaller private landlords which were always a crap shoot.
When we first came to town, I gave my husband a list of places from Zillow and Craig's List to get started. One of the homes he checked was managed by Invitation Homes and the realtor was able to provide lots of other suggestions. We ended up in a great property in Henderson with a huge backyard and pool with spa.
The rental and leasing process was straightforward and automated. We used their maintenance line mostly for issues with the pool and air conditioner. They were always responsive and got a service provider out as soon as possible.
We did have to vacate early due to another job transfer. The lease terms are very clear and while they wouldn't let us break the lease, they did advise that if they can lease it during the period we've vacated and paid for, they will refund the prorated difference to us. We're just vacating next week so can't say how this will go yet, but the relo support we are getting covers the rental cost so we're cost neutral on that issue.
They've been very professional and friendly dealing with our notice to vacate and followed up with us ahead of the move out date to coordinate keys and garage remote returns.
If they had properties in our new location, I would rent from them again in a second. I worked in commercial real estate for 13 years and found them to be easy to deal with and responsive. Their staff is friendly and always helpful to me.
I see some of the other reviews with negative experiences, but have to say you reap what you sow. Whenever I called them I always kept it friendly and received the same in return.