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  • Their technician, Jeff, is a nice guy. However, the ant treatment he provided didn't work. I still had lots of tiny ants crawling around the interior of my kitchen. Furthermore he called to solicit more business while my phone number was listed on the national do-not-call list. There are any number of other ways to solicit business. Jeff insisted I buy a longer contract for a product I already told him did not work. I received an auto-generated follow-up e-mail from Brandon Ross, Quality Assurance Manager, so I responded. Apparantly, Brandon doesn't respond to e-mails he originally sent because I received an e-mail, instead, from Christine Himel insulting that I responded to the wrong e-mail and penalized me that I would lose-out on "special offers", then told me the technician would call me again.. You know, the one who already contacted me without my permission, for the product that doesn't work, that they want me to buy more. This is not isolated to a single person. These are problems of people responding to an internal bureaucracy (calling back without solicitation, telling the customer they're communicating wrong, handing-off to people who don't know what's going on, apologizing after getting caught in the crime, repeating mistakes) rather than serving their customers.
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