I ordered the Shaker Beef sandwich for lunch.The roll was freshly baked and tasty.The overall taste was very flavorful with the exception of the uber-hot sauce slathered on the sandwich.The beef however is another story.The morsels of beef were incredibly tough and chewy!In fact I have never come across a cut of meat so tough since I under-cooked some stew meat years ago.And when I got home I was in for another shock! I viewed my transaction on line and discovered that my server had added on a 2 dollar plus "tip" on my to go order.That I did not authorize.I might have given them a second chance for poor food but not for ripping me off! You lost a customer and any possible future recommendations for two lousy bucks?