I come to this location somewhat regularly. If I order off the usual menu I have never had a problem, they are quick & friendly. But several times I have ordered a "butter beer", which is a recipe I found online. & anytime I order this drink (even though I come prepared with the recipe everytime) I am always met with rudeness. Not just this location but several locations have given me similar grief. I guess the employees are not happy with the internet's suggested "off menu ideas" even when I offer the recipe. Not sure what the issue is but I have always been met with rudeness if I put in a custom order. Besides this particular issue, there is good service.