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  • I'm a bit torn as to how to review Yard House. The food was delicious, the atmosphere upbeat, and the staff was really friendly. We came on a Thursday evening (730-ish) and there was no wait for a table inside (nice!). We were seated and we requested to watch a specific channel (NBA playoffs were on) and they were very accommodating (even changed the channel for us). We placed our appetizer order and got our food fairly quickly. The poke bowl and the garlic noodles from the snack menu were divine!!! We ordered our meal and waited almost an hour... Still no food. The waiter came by and apologized and said he would check on it. Took another 15 minutes for the food to come. Given we were there to watch the playoff game, it really wasn't that big of a deal. The manager came by (very nice) and apologized and said she would give us dessert on the house (awesome!). So we placed our dessert order and waited. Another 30 minutes passed and still no dessert! To sum it up, there was a glitch in the system and the kitchen wasn't receiving orders coming in from our table! Oddly enough, it was only our table that was falling through the cracks in the system (although it was weird that we got our snacks in a timely manner). The food was delicious though and the prices were just right (especially for being on the strip). The staff was very nice and did apologize profusely. The manager comped a few more items off our bill in addition to the desserts we ordered. But I can tell you, if it wasn't for the playoff game, I would have raised more of a stink. I guess it worked out... We saw the entire game (yes we were there for three full hours) and we got some other items off our bill comped. Although if I was the manager, I would have comped the entire meal (it's all about customer service) and who knows what will end up on Yelp, right? :) As for the food, the onion rings were great, sweet potato fries cooked just right, although a nice aioli sauce would have been a nice accompaniment. Steak sandwich was delish... The dessert looks good, but was a bit disappointing. We ordered the s'mores brownie and the trio. None were impressive so I would probably save room for dessert and head outside for Ghiradelli or Sprinkles.
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