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| - It's truly never a good sign when the best service you receive comes from the valet. I wish I was joking.
We have been a few times for brunch and it is normally fantastic. We decided to go for restaurant week summer 2014 based on the menu. We arrived at 7 for our reservation at 7:15 and were seated by a window for a beautiful view of the city. The host was very friendly and informed us that our server Colleen would be with us shortly.
Colleen arrived and took our drink orders. Awhile later she returned with our drinks and to take our orders. Now, I'm not sure if she thought her check average would be low because we ordered the restaurant week specials or what, but everything went downhill from here.
Our salads arrived and Chris and I both finished our drinks before our salads. Colleen did not return to ask if we would like another drink for at least 25 minutes. We sat with empty glasses and cleaned plates for a long time. Now, there were two other tables in front of us that she was waiting on. She would come out, check on the couple who was celebrating their anniversary, and then return to the kitchen. Then come back, drop off what they needed and then go back to the kitchen. Then come out, check on the table directly in front of ours, and return to the kitchen. Come out, deliver what they needed, and back to the kitchen. I kept trying to catch her eye but would have had to dance on the table to be noticed I think. She finally returned to clear plates and ask if we needed other drinks, which we did.
Our meals were delivered by a manager, I can only imagine they had been under the heat lamp forever before someone got fed up enough to deliver them. I had the salmon, Chris had the shrimp fresco, and my mother had the short ribs. They really enjoyed their meals. My salmon was dried out from being under the heat lamps for too long and the sauce was very sweet. I only finished half of it and again we sat for the longest time with no acknowledgment or plate clearing whatsoever!
Colleen finally returned and cleared our plates. Dessert was finally delivered and the chocolate mousse and the bananas foster creme brûlée were very good. Again we finished and sat with empty plates for forever.
I finally ventured to the restroom to discover the Colleen was too busy flirting with a bartender at a table behind the grand piano and laughing and hair tossing with another server and what I can only assume was a manager based on her street clothes. I went to the restroom and returned and she was still there.
I got back to our table and five minutes later she decided to return to ask if we were ready for our check. All in all our dinner of three courses took an hour and 45 minutes. Now I'm all for taking my time for dinner, so long as someone will stop by to refill Chris's water glass and bring more wine or cocktails. But if you intend to ignore us and decrease your check average, then you can also expect to get a subpar tip. Sadly the food was good with the exception of the salmon, and I'm sure the chef didn't intend for it to sit under a heat lamp forever.
All in all, Chris had said we will not return, even for brunch. It's sad because it is a gorgeous setting and the food is actually good but the service was so disappointing that I doubt we will return.
A sidenote, when we went to pick up my car from the valet he RAN to get our car. Seriously RAN. And opened my door for me. He received a 100% tip for being the best service we had that night.
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