Been here a couple times. No problems whatsoever.
Made an appointment to get an oil change at 11:00am - at 11:15, noticed that the dude who came after me had his car driven into the garage. I look at the parking lot and my car is still sitting there. I ask the guy at the desk and he says my car is going in next. So, at 12:30pm, my car is finally finished. I think his name is Eric, was ringing me up - knew how long I'd been there and that I had made an appointment. All I got was "sorry about the wait".
I hope you go out of business.