Came here for the weekend for a wedding nearby. The night before we got there I called to see when check in was and the answer I got was that check in can be at a "variety of times" and that if I were to come at noon we would be fine. We checked into our hotel around 2:30 and was told our room was not ready- which was going to be a problem considering we had one hour to get ready for the wedding rehearsal. We were given a different room, it was just disappointing that we had even taken the steps to call the day before and our room still was not ready. The room we did have was nice, great view of the gardens. The resort itself is huge and never felt over-crowded. The staff was always friendly and we were treated well!