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| - Merchant has a great atmosphere and I've had some good meals there, but lately the service especially from the hosts has been horrible and extremely pretentious.
The last time we ate at Merchant we were told to wait almost a half hour, while the whole time they had a booth open right in front of us. When they finally sat us in THAT booth, they told us they had "just had a cancellation" It looked to us they were waiting to see if a larger party would come in before seating us. And, after all that, the meals the three of us were served were room temperature and bland.
Prior to that, we stopped on our way elsewhere for drinks to ask if we needed a dinner reservation. The host said "no, it's slow it won't be a problem when you come back." An hour later we return to be told it would be a two hour wait! When we complained to another host that we had been told there wouldn't be a wait, she immediately sat us. What kind of games are they playing?? First, a two-hour wait and then they could seat us immediately after we complained??
I'm sorry, but I don't care how great the "vibe" is, we won't be going back to Merchant anytime soon. I'm tired of the service games they're playing. Sad because at one time this was our favorite restaurant, but now it's always a frustrating and disappointing experience.
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