I'm definitely impressed. They replaced my passenger front axle in under 20 minutes and the price was as fair as I thought it was when I was quoted it on the phone. He even went as far as to look up an unrelated issue his shop didn't deal with. He printed out the TSB (technical service bulletin) which is a list of possible issues with particular vehicles as reported by owners. I'm now educated and my axle is fixed. The manager was a very nice guy and you can tell from his interactions with customers on the phone and in the shop. We had a nice conversation in between about unrelated stuff. I'd definitely recommend this service to my friends or family.