After reading my initial review I received a call from management who offered to replace the unit for only the difference in what I had paid and what a replacement unit would cost. He was very understanding of the miscommunication and extremely interested in making things right. We scheduled the service and I am happy to report that I now have sufficient drinking water in my house. My favorite part is their communication. They confirm their appointments by email, text and call. If something changes they call right away. They will continue to be MY company if choice.