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  • The agent who checked me in was incredibly aggressive. I have declined insurance every time that I've rented in Vegas and she kept challenging me if this were factual. I truly felt like I couldn't continue with the transaction unless I got the insurance as she demanded. While that might be pleasant to hear from your end as a company that encourages this benefit for sale, it was turned me off from ever choosing Budget again (which is unfortunate because I travel at least once a month that requires a rental car). That, plus the tank was not full upon leaving and thankfully when I called the office, Merna was apologetic and assured me to just return the car at the level it was issued. However, upon return, the gentleman had no idea what I was talking about, nor did he care when I tried to explain the situation to him. He just told me that I'd have to go the agent in the booth even though I wanted to double check it wasn't going to charge me for the gas level. Due to his disinterest in my concern, he carried on and then charged me an additional $34 for the gas and sent me on to the agent. Thankfully, he assisted me and credited back the funds after reading my file. Overall - rough and memorable experience, just for the right reasons.
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