the servers are friendly and helpful, and they make a solid cup of coffee. there are many choices of gelato and they're on par with the best in the city. (some of their frozen offerings are too rich to be considered as gelato, imho, but this is a universal reality across gelato shops in toronto. touti gelati can't be faulted for that.)
it's in a lovely area very close to the music garden and right across from the water. the servers tell me that they will be getting some patio furniture soon and that would be a smart addition to their cafe.
the place is clean and the décor is okay. some of the fittings/furnishings look unfinished still. perhaps they were rushed to get the store opened for our all-too-short summer.
i've been three times since it opened, but will definitely go again when i'm in the area. i'll update my review after a few more visits.