Shame on them. There is a reason you see a good number of these going out of business. Arrived on a not busy Thursday at almost 9pm. Stood and waited to be seated for almost 10 minutes. There were maybe 25 folks in the whole restaurant. Waitress was not knowledgeable about drink selection then looked put out when I asked her to please find out about a beer she had no clue about that was on tap. It took 15 minutes to get our drinks. Then I asked for a glass and after another 15 minutes I went to the bar and asked the bartender for one myself. Smh.
About 40 minutes we have nothing. My friend ordered a side salad ribs n spinach. I just got an appetizer. She never came back until the food showed and brought my friend the salad with her entree. Then tried to argue that that is normal. Nope side salad comes first or at the minimal at least ask the customer if they want the salad first. My friend comes to this fridays at least once/week. And why are you trying to argue with your customer instead of making her happy?
Food was actually OK but by this time who wants it and we were plenty unhappy. I asked about a birthday dessert for me because my birthday was a few days back. Fridays always does a free dessert for their card members. She says we only do a scoop of ice cream now. Well I can't eat ice cream. Well thats the only thing we do. Really? Even if it will make me sick? Let me out of here. Darn shame. Used to be my favorite chain