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| - In general, I am a fan of Beall's Outlet. They have some incredible deals on name brand cosmetics, interesting accessories, home decor items and even give a discount to those of us who deserve a discount because of our vast experience in the world ( Mondays) and a discount to those who are just starting out in the world (Fridays.)
Here's a small suggestion. When running the store, instead of just trying to close, be aware of the shopping patterns of the customers in your store. Today being Sunday, the store closed an hour early. A friendly reminder of this along with the cashier's friendly greeting as we entered the store at 7:35 p.m. would have been helpful.
After we had been there about 10 minutes, the clerk reminded us on the loudspeaker that the store would be closing in 15 minutes and to please make our final selections and bring them to the front to be purchased. My husband and I were the only customers in the store. In the 15 minutes we had been shopping, we had already added quite a few items to our cart.
Just in case we were not aware that the store will be closing, every five minutes another reminder was given and in the last five minutes we made our mad dash to the front. We checked out at 7:59 p.m. under the unsmiling observation of the woman who was locking the door.
Although the woman, whom I might assume was the manager because she was the key holder, had been in the same areas of the store that I had been, she never once asked me if there was something she could help me find.
I guess I should be flattered that she didn't apparently expect me to steal things, because if she did she probably would have asked me that. I got the feeling that if she had, it wouldn't have been for a purely customer service oriented reason.
By the way, the cashier was unable to redeem my loyalty rewards coupon for $5. Apparently it had expired last week but I was unaware of that because I did not see an expiration date printed on the coupon. He did tell me that it would be likely that the coupon would reprint since I did have the points necessary to earn the reward.
Although she had not spoken to was once the whole time we were in the store, on our way out, I couldn't resist mentioning to the woman who was so adamant about locking that door at 7:59 p.m. that it was good that they were so vigilant in sticking to the schedule. That way they were able close right on the dot at 8 without even worrying about customer satisfaction or the extra money we might have spent had we stayed another 5 minutes.
Lest you think I have no empathy for the store workers who are working till 8 p.m. on a Sunday evening, been there done that. I never once chased a customer out of my store like that. Did I mention I was wearing a t-shirt that said "eat, sleep, tweet?"
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