I went to this store to send a passport and important papers to the UK consulate in New York City. I had printed out a label for shipment. The guy at the counter seemed very nice, and I watched him put everything in the envelope. He said he'd seal it up and send it for me. The next day I get a call that the envelope arrived to the consulate intact, but my passport was missing. Of course I'm suspicious that the person who helped me stole it for either identity theft or the black market. I want to warn people to always seal up their own envelopes and put them in the bin, or watch the person do it in front of you. I learned a very tough lesson. I have a claim to recoup the costs of a new passport, but that is a drop in the bucket compared to the anguish I'm under replacing it and then getting another application to the UK consulate.