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  • In Sept 2016 we started interviewing pool companies. We spoke to 5 companies including Presidential Pools. We selected companies well known in industry, referrals from friends and of course through yelp reviews. This was a very lengthy process as each company requires 3-4 hours over two separate appointments. With that said after 3 months we decided to go with Presidential Pools based on reliability of company, best warranty and finally our sales person Jeremy Hunt. Out of all the pool companies he was timely, answered all our questions (even the stupid ones) and most importantly we felt he was honest. I'll write more about the mishaps with the construction next but I still believe Jeremy was the best sales guy we meet with. Alright everyone you speak to about building a pool warns you of the construction process and how it can be painful. For us we had that in mind so when the first few issues arose like the electrician showing up to lay wiring before the gas line was put in we simply called our project manager to let them know there was an issue and the electrician walked off the job since the gas wasn't laid. Then there was the issue with the pool equipment not being laid out according to plan but again it's already in so it probably doesn't really matter. We also had the steps in the pool put in not according to the plan and we were not informed of the change. Then we had our paver coping installed which we questioned since it wasn't laid out to the pictures from the Presidential Pool website. We were told there was two ways to lay paver coping and they weren't aware of our choice however we were never asked before they laid them either. I also requested pictures of both options and was only given one picture of what we thought it should look like. Presidential Pools is correcting however the concern will remain if we lose any integrity of the paver as they now go and cut 1/8 between each paver to make space for the sand to correct the issue. Next issue our spill way off our spa was not to plan and thus making it off center of the pool. Again Presidential Pools is correcting by making the spill way wider. This issue will have to be seen if it doesn't create more issues in the future due to me requesting a wider spill way in the planning process and was told it wasn't a good idea for two reasons. First the pump wouldn't be able to get enough water over the wider area and second it would ultimately make the pump work harder to get the additional water over the spill way. We also encountered a grating issue in our backyard which I still believe is Presidential Pools fault. Our paver decking is higher than the rest of our patio. It is exactly 6 inches higher and potentially will be a tripping hazard. I understand we will have to work around this issue however Presidential Pools should have measured and at the very least given us a warning that this would be the case. Lastly it's been exactly a year and we have 6 tiles around our pool that needed to be replaced due to cracking done by the contracted company "Elite Landscaping" and at this point I've been told by Presidential Pools they are trying to find the right color match to our tile but still it's been ONE year since they started building my pool. Just unacceptable! Advise do not use or sign contract with Presidential Pools. Go with a company that will stick with the project until the very end.
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