I was really excited to try this place. It smelled unbelievably good in here like really good barbeque or bacon or something like that. It was all we could do to sit patiently while our table was set up.
Unfortunately that is where the visit turned for the worse. Our server seemed like a nice guy but just couldn't get it together. We ordered some beers and it took well over 10 minutes for him to bring our beers and come back for our order. We asked for some recommendations and took him up on the suggestions. He suggested the Justin brussel sprout salad and stated it was his absolute favorite thing on the menu. So I ordered it and it was mediocre at best. My husband ordered the "pho" which he stated was great...it was literally ramen straight out the package with an egg and a couple veggies. My son ordered the kid's burger. It was like a burnt meatball on a dry bun with no toppings whatsoever. My friend ordered the kale salad which she picked at then turned her nose up at. My other friend ordered the fish and chips but would have been better off "trusting the Gordon's fisherman".
All the poor food aside, the server then left us alone without checking on us throughout our meal. When we finished we asked the guy bussing our table to send him back over so we could order another beer. Our server took our order then hung out with the other servers at the bar/register area for 15 minutes. Eventually we decided to ditch this place to find another that would actually bring us our beers. So I walked up to the register and asked him for our checks and told him to make sure he didnt charge us for the beers he never brought us. He brought us our checks a couple minutes later and mumbled "sorry about that"....
We won't be back.
Edited 04/30/13 at 20:10: To address owner Candy's response below. I am not surprised to see that your professionalism suits your establishment. My review was as honest as I could possibly state it. Your "pho" sucked and it was definitely ramen. I cannot tell you how the kale salad tasted because I did not try it, just stating what I observed of it. As for the back-handed insult stating "I am a mother of 3 kids- if I see a burnt meetball (sic) I would certainly not feed to my children- but I am so surprised you let your son eat it." At no point did I state I allowed my kid to eat it. In fact we stopped after we left your restaurant to get him a different dinner. All the food aside, we most likely would have overlooked the crappy food if the service was better and I would have provided more stars here. I am not sure what you intend by inviting me to "call you to contact me with your honesty". Do you want me to call you at this restaurant? You can email me directly with the best contact info if that is your intention.