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  • My friend and I decided to check out this spa for the first time for Spa week. We both booked the 55 minute massage deals. Very mediocre massage lasted only 35 minutes for both of us. My massage therapist had long nails that scratched my skin. I've never had a therapist have long nails, it was not pleasant. The facilities are outdated, dirty and could use a complete renovation. The ceilings are so low, you feel like you are in a cave. The locker room was very small and with the number of guests, we were all crowded and getting in each other's way trying to get into our lockers - which are digital but kept locking us out. Myself & several guests had to get an attendant to unlock them. The steam room was moldy & had clumps of hair on the floor. Gross! The grout on the tiled floors were also dirty. The mirrors in the locker rooms need to be replaced, they were starting to turn black and were spotted. Also, the gratuity is automatically charged, which is ridiculous since I was shorted by 20 minutes on my massage. With the reputation the Biltmore Resort has, I am shocked at how awful the Spa is. I will not be back!
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