I use to frequent this place during my university yrs and early 20s. Met a friend there today and ran into my neighbour who happen to be seated next to our table. Looking back I realized the service we received from initially walking in was a tell tale sign of how things would unfold.
A staff member pointed us to the back of the restaurant where the 2nd dinning rm was. There another female staff in a green vest says in cantonese for me to wait to be seated.
A server in front with a white shirt signals me to be seated 3 tables over, I take one step forward and the lady in green says don't move until I tell you where to sit. I tell her another lady infront signalled me to be seated, she looks and spks to the other lady to confirm and let's me proceed. My friend arrives and we order about 8 dishes. We count 7 dishes and was missing one. By this time my neighbour arrives and is seated next to us coincidently. We ask the lady in green about the last dish, recalling a mushroom bean curd wrap we ordered that has yet to arrive. She goes to check in the kitchen, meanwhile another lady brings us the missing dish within 1 minute. My friend and I realized we were too full to eat it so I offered my neighbour the dish. Shortly after i put it on their table, the same lady in green walks out and says loudly we never ordered the dish to begin with hense it was not delivered. All the while throwing the order form on my table for 2 seconds before taking it back. As if i can review it that quickly. Then proceeds to take the dish in question away. I tell her it's ok and to leave it there and that it would be my treat to the ladies beside me. She gives me the dirtiest look and says no you didn't order it so don't bother treating anyone. Then quickly proceeds to take the dish back to the kitchen. I was in shock. First of all we wanted that dish hence we ordered it, if we ordered the wrong one she didn't give us the opportunity to clarify correct or add. Secondly I wanted to treat my neighbour and she said no! Wow! Never again will I step foot into this place. She treated me like a child, almost scolding me and absolutely disrespectful. We don't live in the area but frequent it for lunch. Next time I want dim sum we will be heading elsewhere. The food itself was nothing special. Usually they leave a yellow copy of the order on the table so u can confirm that you have recieved your complete order. Not so in this case.