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  • The front desk manager on duty on September 4th at approximately 5am was extremely rude, very uninformative. The manager did not explain amenities, booked us on a room which was not vacant. We went up to Room 1015 and it had guests sleeping which we woke up and inconvenienced. After the fact we were given a room which was not what we wanted we had to settle. We were given no direction to amenities like swimming pool, restaurant, or even treated with respect. The man had a nasty attitude which left a sour taste on our first ever visit to Canada. At the end when we checked out, nobody was kind enough to even ask how our stay was at the hotel. It seems like the employees at this facility do not care about their guests and have the attitude (without exception) of underpaid, micromanaged workers. It will be the last time I voluntarily book a vacation with a Hilton hotel.
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