This was one of my top 5 places to eat, and would have got 5 stars a few months ago. It has gone down hill since then. Prices have gone up while portion sizes has dropped. This time I got the oil for the bread, but no bread. I watched my order sit in the pickup window for more than 6 minutes. I started timing after watching it sit so it was more than 6 minutes. The place was not packed, plenty of open seats and lots of staff. I was asked by 2 people if i was being helped, I thought I was but the person helping me just disappeared for a time. Ate here at least 2 times a month for over 2 years but never again.