Ok... where do we start from?.. first off customer service sux on the phone.. they not even HAWAIIAN and/or english speaking... WTF?... then they dont even know there jobs on how to handle calls because after every question i asked her (yes it was a stupid girl/lady) she had to put me on hold for 5mins each time.. WTF?.. i guess she was asking someone else, or something... and to top it off i had to talk slow and loud jus so she cud fucking understand... WTF?.. second of all im HAWAIIAN and in the military and they dont even give any type of discount and they use the name HAWAIIAN AIRLINES... so fucking shame... third i had to pay for every bag i was bringing on the stupid f#cking airplane.. they charged me for my carry-on and my 1 check-in bag are you fucking serious?.. WTF?... also i paid for prefered seating and wanted to change my take off time... i called them 6 days in advance and asked them if i could and the lady on the phone said i could and that it was free a charge... SHE F#CKING LIED cuz by the time i was done done with the conversation i had to pay a total of 500 extra dollars to change my seat and then she told me i can choose my seat only 24 hours before my flight... so i went online and chose my seat 24 hrs out and then they charged me another 80 dollars for the seats i chose and the seats were NOT even preffered seating... so i got charged double... F#CK HAWAIIAN AIRLINES i will never use them again... so imma now @ the airport early to try to figure this SHT out with someone here and there is NO ONE here.... WTF?........