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  • Do NOT hire this company to do any work! If they are assigned to you by American Home Shield, you can call AHS and tell them to assign a different company. Do it or regret it! Tech was either incompetent or lazy. Smoke detector was malfunctioning by sounding alarm with no obvious trigger. He replaced it however told me if it acts up again he recommended to completely disarm it. My safety apparently was an inconvenience for him. Next the motor on my ceiling fan burned out. He did not have a replacement fan with the same features. Told me take it or leave it. Even told me ALL THE TECHS with this company tells ALL the customers the only option we have is to take the fan they have on the truck, period. That is NOT what is written in my AHS contract. He even went as far as to tell me he could use old parts on the broken fan to put on the new fan. Called Monday June 18th and today to speak to the Manager at Ideal. Has not called me back and apparently doesnt care about their company. If they dont care about themselves then as they have proven to me....they dont care about the customer. Find another company with integrity, class, and professionalism. Together we can put them out of business.
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